DAY-LONG TRAINING ON CUSTOMER COMMUNICATION & CLIENT SERVICE EXCELLENCE.

Empowering Healthcare Professionals to Deliver Exceptional Patient Care

Sylhet, November 1, 2024:

North East Medical College & Hospital (NEMCH) hosted a comprehensive day-long training session on Customer Communication and Client Service Excellence. The event, led by certified trainer, mentor, and coach Tarif M. Khan, aimed to enhance the communication and service skills of healthcare professionals, ultimately improving patient experience and satisfaction.

The training session was graced by the presence of distinguished guests:

* Prof. Dr. Shahriar Hussain Chowdhury: Honorable Managing Director, North East Medical College & Hospital PVT LTD.

* Mr. Abu Ahmed Siddique: Honorable Director, North East Medical College & Hospital PVT LTD.

* Dr. Muntasir Alam Rahimi: Assistant Director, North East Medical College & Hospital

* Dr. Fahmidur Rahman: Assistant Director, North East Medical College & Hospital

The training program covered a wide range of topics, including:

* Effective Communication Techniques: Mastering verbal and nonverbal communication skills to build rapport with patients and colleagues.

* Active Listening: Developing the ability to understand and respond empathetically to patient concerns and needs.

* Problem-Solving and Conflict Resolution: Implementing strategies to address challenges and resolve conflicts professionally.

* Building Strong Patient Relationships: Fostering trust and loyalty through personalized care and compassionate interactions.

* Handling Difficult Situations: Navigating challenging conversations and maintaining composure under pressure.

By equipping healthcare professionals with these essential skills, NEMCH aims to create a patient-centered environment that prioritizes empathy, respect, and excellence in service delivery.